FAQ
SHOPPING QUESTIONS
We’re thrilled by your interest in US FLY! At this time, our shipping is limited to the INDIA to ensure the quickest and smoothest delivery possible. However, we’re always exploring new ways to expand our reach, so stay tuned. If you’re based outside the INDIA, we hope to serve you soon!
How can I request a refund?
We understand that sometimes plans change! If you need to request a refund, simply contact our customer support team within 3 days of your purchase. Please provide your order details and reason for the return, and our team will guide you through the process. We’re here to make it as smooth as possible!
Do you offer gift-vouchers?
Yes, we do! US FLY offers gift vouchers that make the perfect present for travel lovers and adventurers alike. Whether it’s for a birthday, anniversary, or just because, our vouchers let your loved ones choose their next dream destination. Just reach out to us, and we’ll help you gift the thrill of travel!
How can I use a coupon code?
Using a coupon code with US FLY is easy! During checkout, simply enter your code in the ‘Coupon Code’ box and click ‘Apply.’ Your discount will be reflected in the total. If you have any trouble, our support team is here to help make sure you get the savings you deserve!
MISCELLANEOUS QUESTIONS
Do you allow backorders?
At US FLY, we offer various payment options for a smooth and secure shopping experience. You can complete your purchase using major credit and debit cards, UPI, and other popular digital payment methods. All transactions are encrypted to ensure the safety of your personal information. If you encounter any issues during checkout, our support team is here to help!
Are there benefits for registered users?
Joining as a registered US FLY user unlocks exclusive perks! You’ll enjoy quicker checkouts, easy access to your order history, and the ability to track orders in real-time. Plus, you’ll be the first to hear about new arrivals, exclusive promotions, and special discounts. Sign up today to make the most of your US FLY experience!
Which size to chose - EU vs US?
For choosing between EV and US sizes, it’s important to refer to the size chart provided by US FLY, as sizing can vary between regions. Generally, EV sizes may differ from US sizes in dimensions, so it’s best to measure your child and compare those measurements to the size chart. This will help ensure a comfortable fit. If you need specific guidance, feel free to contact our customer support for personalized assistance!
What payment methods are available?
At US FLY, we offer various payment options for a smooth and secure shopping experience. You can complete your purchase using major credit and debit cards, UPI, and other popular digital payment methods. All transactions are encrypted to ensure the safety of your personal information. If you encounter any issues during checkout, our support team is here to help!
Do you have an affiliate program?
Join the US FLY Affiliate Program and start earning today! As an affiliate, you can promote our stylish children’s clothing and earn commissions on every sale generated through your referral links. It’s an excellent opportunity to share our brand while enjoying flexible earnings. Sign up to receive exclusive marketing materials and track your performance easily. Together, let’s spread the love for US FLY fashion!
Do you offer gift wrapping?
Yes, we offer gift packing at US FLY! Your purchases can be beautifully wrapped and presented, making them perfect for special occasions. Just select the gift packing option during checkout, and we’ll take care of the rest. It’s a thoughtful touch to make your gifts even more memorable!
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